Shipping Policy

Welcome to Dropvet's Shipping Policy! We are committed to providing clear and transparent information about our shipping methods, packaging, and associated costs. Our goal is to ensure a safe, reliable, and enjoyable shopping experience for all our customers.

Shipping methods and times

We offer the following shipping options to meet your needs:

Standard Shipping:

5 to 15 working days for France

3 to 10 business days to Australia

Canada

United Kingdom

1-5 business days to the United States

Express Shipping: Estimated delivery time: 2-10 business days for faster service.

Orders are typically processed within 1-2 business days. Once your order has shipped, you will receive a tracking number via email to track its progress.

Eco-friendly packaging

We pride ourselves on using eco-friendly and secure packaging to protect your items during shipping. Our goal is to reduce waste while ensuring your products arrive in perfect condition.

Delivery costs

Shipping costs are calculated based on your location and the shipping method you choose. These costs will be displayed at checkout.

Free Shipping: Available for orders over a certain amount (check our website for current promotions).

International delivery

Dropvet ships worldwide! Delivery times and costs for international orders vary depending on the destination. Please note that customs fees or taxes may apply and are the customer's responsibility.

Order tracking

Once your order has shipped, you will receive an email with a tracking link. Use it to follow your package's journey to your door.

Need help?

For any questions or concerns regarding delivery, please do not hesitate to contact our customer service:

Email: service-client@dropvet.com

Telephone: 06.77.14.25.61

Thank you for choosing Dropvet! We're here to ensure smooth and stress-free delivery for all your orders.

Returns and Exchanges Policy

At Dropvet, your satisfaction is our priority. We understand that sometimes a purchase may not meet your expectations, and we are here to help. Below you will find all the information you need to return or exchange a product easily and without leaving a trace.

Returns and Exchanges Policy

Items must be returned within 14 days of delivery.

Products must be in their original condition, unworn, unwashed, and with all tags attached.

Retail items and personalized products may not be eligible for returns unless they are defective.

How do I make a return or exchange?

1. Contact us: Email us at service-client@dropvet.com or call 06.77.14.25.61 to request a return or exchange.

2. Provide information: Include your order number and the reason for the return or exchange.

3. Ship the item: Once your return is approved, we'll tell you where to send it. Please keep your shipping receipt for tracking.

Refunds

Refunds will be processed within 7 to 10 business days after we receive the returned item.

The refund will be credited to your original payment method.

Shipping costs are non-refundable unless the return is due to a fault on our part (for example, a damaged or incorrect item).

Exchanges

If you wish to exchange an item for a different size, color, or product, we will process your request upon receipt of the original item.

If the desired item is not available, we will offer a refund or credit.

Damaged or Incorrect Items

If your order arrives damaged or incorrectly packaged, please contact us within 7 days of receipt. We will endeavor to resolve the issue by offering a replacement, refund, or exchange.

For any assistance, please do not hesitate to contact us:

Email: service-client@dropvet.com

Phone: 06.77.14.25.61

Thank you for choosing Dropvet! We are here to ensure you have a worry-free shopping experience and thank you for your business.